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HOW DO I GET STARTED?
There are 2 different ways to create an account with us (via internet or via app), you will need to create an account before you can purchase a membership or sign up for classes. You only need to create 1 account! If you prefer using the internet over apps, you can register from our homepage. Scroll down to our schedule
WHAT SHOULD I EXPECT?
You should expect personalized attention during a refreshing and powerful session of “ME” time. For more information on each of our class options, click here. For information about what to wear, when to arrive, and what to bring, click here.
MY FIRST CLASS
When should I arrive? New clients should arrive no less than 5 minutes before the start of class time. This will give our instructors time to meet you, learn a little bit about you, and give you an overview of the equipment/studio. Do not arrive more than 10 minutes before the start of class time. This will allow the previous
HOW LONG ARE THE CLASSES?
Classes are 50 minutes long. Each 50 minute class concentrates on developing strength and flexibility, working all 360 degrees of you.
WHICH CLASS IS RIGHT FOR ME?
Visit our classes page to learn more about each of the classes. If you have injuries or restrictions please contact us so that we can make sure that you find the perfect class.
WHAT ARE THE BENEFITS OF MEMBERSHIP?
Consistency is key in maintaining fitness and that amazing feeling you carry with you after class. Purchasing a membership not only fosters consistency but also saves you a ton of dough! For more information and prices on memberships, click here.
HOW DO THE MONTHLY AUTO PAY ACCOUNTS WORK?
There are no contracts for our auto-renewal memberships that are purchased at full price. You will select your card for auto-pay and the membership will renew automatically each month. We do require 30 days’ written notice PRIOR TO YOUR AUTO-RENEWAL DATE to cancel. You must e-mail phoenix@basipilatesacademy.com. Discounted auto pay accounts require a 12-month commitment before they can be canceled.
HOW DOES THE WAITLIST WORK?
If you register for a class and are waitlisted, you will be sent both a push notification (on the app) and an email once you are taken off of the waitlist (as long as you have your push notifications turned on and have opted in to receive emails). You will not receive a text message. From that point, you will
HOW DO I CANCEL MY CLASS?
You can cancel your class by logging into your account. Our cancellation window is 12 hours before the start of your scheduled class. Classes cancelled with less than 12 hours notice are charged a $15 Late Cancel fee. No-shows are charged a $30 fee. Our cancellation policy serves as a Good Neighbor policy. Because there are a limited number of
DO YOU OFFER ONE-ON-ONE SESSIONS?
Yes, we have instructors that can take you through a one-on-one session but we shine best in our small group classes. We are all about building an inclusive community where everyone feels like they are welcome. There is something incredible about having the energy of awesome people cheering you on or swearing under their breath right along with you to
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